frequently asked questions

Easy! First, pick which product(s) you want. Then, choose the product assortment and how many boxes of each product you want delivered at once. Finally, decide how frequently you’d like to receive your order — either every 4 or 8 weeks. Enter your shipping and billing information, and voila! A better month awaits you.

Absolutely! You can add and remove products as needed, as well as change your assortment and quantity of boxes in your subscription. Remember to make any changes before 12 AM EST on the day your subscription is set to renew.

We’ll also send you a reminder email 2 days before your order is set to renew, so if you need to make any changes, you’ll be reminded! If your order processes with any incorrect information, just email help@pectiv.com and we’ll get things sorted for you.

To make any changes to your subscription, log in to your account here​​ and click “My Subscriptions” on the left-hand side. From there, you can change your assortment and quantity of boxes, as well as add and remove products as needed.

Yes, when you order Pectiv’s subscription products, you’ll automatically be signed up to receive recurring orders. Visit the “My Subscriptions” page on your account page where you can adjust, skip, or cancel your subscription anytime.

We’ll also send you a reminder email 2 days before your order is set to renew, so if you need to make any changes, you’ll be reminded!